PRIVACY

Sound ID ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use SoundID ("the Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

  • Name, email address, and other contact details provided during registration or correspondence.

  • Payment information for transactions (processed securely through third-party payment providers).

1.2. Non-Personal Information

  • Usage data, including IP address, device type, browser type, and access times.

  • Metadata from audio files submitted to the Service (e.g., file format, file size).

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service.

  • Process transactions and communicate with you about your account.

  • Respond to customer inquiries and provide technical support.

  • Ensure security and prevent fraud or misuse of the Service.

  • Analyse usage patterns to improve functionality and user experience.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

3.1. Service Providers
We may share data with trusted third-party service providers who assist in operating the Service, such as payment processors or hosting providers.

3.2. Legal Requirements
We may disclose your information if required by law or to protect our legal rights.

3.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access, correct, or delete your personal information.

  • Restrict or object to the processing of your data.

  • Withdraw consent where processing is based on your consent.

  • File a complaint with a relevant data protection authority.

To exercise these rights, contact us at [Your Contact Information].

6. Retention of Information

We retain your personal information only as long as necessary to provide the Service or as required by law. Metadata from audio files may be retained for security and fraud prevention purposes.

7. Cookies and Tracking Technologies

The Service may use cookies and similar technologies to improve user experience and analyse website performance. You can manage cookie preferences through your browser settings.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

If you access the Service outside of [Your Jurisdiction], your information may be transferred and processed in a country with different data protection laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at support@soundid.co